Refund Policy

At Moda Lucido Italy, we are committed to providing high-quality fashion and ensuring customer satisfaction. Please take a moment to review our return policy:

All Sales Final on Dresses

Due to the nature of our products, all sales on dresses are final. We do not accept returns, exchanges, or refunds for dresses. Please ensure you check all details, including size and color, before making a purchase.

Other Items

For items other than dresses, our return policy is as follows:

• Eligibility for Returns:
  • Items must be returned within 30 days of purchase.
  • Items must be unused, unwashed, and in their original condition with all tags attached.
• Non-Returnable Items:
  • Final sale items (excluding dresses, which are always final sale).
  • Gift cards.
  • Personalized or custom-made items.
• Return Process:
  • Contact our customer service team at [customer service email] with your order number and reason for return.
  • You will receive a return authorization and instructions on how to send back your item(s).
• Refunds:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and will be applied to your original method of payment.
• Shipping:
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damage. We will arrange for a replacement or refund.

Contact Us

For any questions regarding our return policy, please contact our customer service team at [email protected].

Thank you for shopping with Moda Lucido Italy!